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15800 El Prado Road, Unit “A3” Chino, CA 91708
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Office hours
Mon – Fri, 8:00 AM – 6:00 PM PT
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FAQ
Common questions
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Once your order ships you’ll receive a tracking link by email. You can also check status anytime under My Account → Orders.
Returns require pre-approval from our customer service team and must be unopened and in resalable condition. Wrong, damaged, recalled, or defective items get full credit, and some other returns carry a 15% restocking fee. Special-order and custom items can’t be returned. See our full Sales Terms and Conditions for details
Yes — our “Always talk to an expert” service connects you with a specialist for personalized guidance before or after you buy.
If we shipped the wrong item or it arrived damaged or not up to standard, you’ll receive full credit when it’s returned within 30 days of the invoice date.